Cleaning & Safety Protocol
│ High touch surfaces, play props and restrooms are sanitized between every session.
│ The full town gets a deep clean at the end of each day, including dress up costumes on rotation.
│ Every team member is trained on our cleaning checklist, allergy awareness and first aid basics.
│ Please keep sniffly days at home. If anyone in your group is feeling unwell, call us and we will move your reservation with no fee.
│ Hand sanitizing stations are located throughout the museum: entrance, snack area, restrooms, party rooms, and rear of the facility.
Socks Required
│ Grip socks are required for every child who plays, and bare feet or street shoes are not permitted in the town.
│ Adults may wear grip socks or provided shoe covers.
│ Forgot yours? Grip socks are available at the front desk and in our online shop.
Supervision
│ A parent or caregiver 16 or older must stay with their child for the entire session.
│ This is a hands on space, so please help your child take turns.
Waiver
│Every visitor, child and adult, needs a signed waiver on file before entering the town.
│ One waiver covers your whole family and stays on file for future visits.
│ First time visitors save time by signing online before arrival.
Food & Drink
│ Water bottles are welcome anywhere. All other food and drink stays in the snack area and party room.
│ We are a nut-free space, so please leave nut products at home.
│ Outside food is welcome for parties. Ask your host about refrigerator space.
Lost & Found
│ Found items live at the front desk for 14 days, then get donated.
│ Call or email us with a description and we will check the bin and hold it for you.
